Handling Conflicts & Difficult Conversations
Practical tools for approaching conflict constructively and leading difficult workplace conversations with confidence.
Duration
A four-hour team workshop or full-day individual course, depending on complexity.
Objective
Understand the dynamics behind conflict, examine personal reactions to it, and learn to respond effectively.
Tools and methodology
Reflection and practice supported by the Thomas-Kilmann Conflict Mode Instrument.
Content
Recognize your conflict style, adapt it to different situations, recognize other people's styles, and turn a difficult conversation into a learning conversation.